Privacy Policy HB Home Service Team, LLC.

Privacy Policy
Effective Date: July 8, 2026

HB Home Services, LLC, a division of HB Global, LLC (“HB Home Services,” “Company,” “we,” or “us”) respects your privacy, and we are committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the websites https://hbmcclure.com/hbhome/, https://itlandeshome.com/, and https://totalenergyservice.com/ (collectively, our “Services”) and our practices for the collection, use, maintenance, and disclosure of that information.

This Privacy Policy applies to the information we collect:

• Through the Services.
• In email, text, and other electronic communications between you and the Services.
• Over the phone, offline, or through other means.

This information does not apply to information that:

• You provide to, or is collected by, any application or content that may link to or be accessible from or through our Services.
• You provide to, or is collected by, any third party not on our behalf.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. If you choose to use our Services, then you consent to the collection and use of information in relation to this Privacy Policy.

We may modify this Privacy Policy from time to time. The Effective Date of this Privacy Policy, and any changes or modifications it contains, is posted at the top of this page. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so we recommend that you periodically review this page for updates.

Information Collection and Use

To provide a better experience while using our Services, we may collect various types of information when you communicate or interact with us or visit our Services. This may include information that is linked or reasonably linkable to you, including but not limited to your name, phone number, and postal address. (“personal information.”) The information that we collect may be used to contact or identify you online or offline.

Data Collection and Use

We collect information from customers and website visitors in a variety of ways, including when you request service, schedule an appointment, submit a form on the Services, sign up for promotions, contact us by phone, email, or text message, or interact with our advertising and digital platforms.

Information We Collect
The types of information we may collect include:

• Personal information, such as your name, mailing address, service address, email address, and phone number.
• Appointment details, service history, and estimates.
• Membership information, including an email address, username, and/or password or security code.
• Payment and billing information, which is securely processed and stored by our third-party providers.
• Communication preferences, including email and SMS opt-in status.
• Call recordings and customer service communications (where permitted by law).
• Website usage data such as IP address, browser type, device information, location data, log data, pages visited, cookies, and similar tracking technologies.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Services, including traffic data, logs, and other communication data, and the resources that you access and use on the Services.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. This helps us to improve our Services and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Services according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Services.

The technologies we use for this automatic data collection may include:

• Web Beacons. Pages of our Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit HB Home Services, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

• Session replay tools. We may use session replay tools to better understand our users’ needs and to optimize the Services. Session replay helps us better understand our users’ experience, including how much time they spend on which pages, which links they choose to click, what users do and do not like, etc. Some session replay tools may allow us to visually represent where users click, move, and scroll on our Services. This type of technology enables us to build and maintain our Services with user feedback. Session replay tools may use cookies and other technologies to collect data on our users’ behavior and their devices.

• Cookies (or browser cookies). A cookie is a small file placed in the storage of your computer or device. Cookies allow websites and software applications to recognize your device, store your preferences, and enhance your user experience. Cookies can be session-based (which are deleted when you close your browser) or persistent (which are stored on your device until they expire, or you delete them). Our Services use these “cookies” to collect information and to improve our Services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Services.

• Google Analytics. We use Google Analytics to optimize our Services based on the traffic we receive and to assist with marketing. To learn more about Google Analytics, including options for opting out and/or managing the ads you may see online, please visit: https://policies.google.com/technologies/partner-sites.

Categories of Personal Information Collected in the Past 12 Months.

The tables below list the categories of personal information and sensitive personal information we have collected over the past 12 months.

In the course of providing our services to you, we may collect certain sensitive personal information about you. In the past 12 months, we have collected the categories of personal information shown in the table below.

How We Use Your Information
We use the information we collect to:

• Schedule, manage, and complete service appointments.
• Communicate with you regarding services, estimates, invoices, reminders, and support requests.
• Send marketing communications, promotional offers, and service updates in compliance with applicable state and federal laws.
• Improve our services, website performance, and customer experience.
• Perform internal reporting, analytics, and marketing measurement.
• Comply with legal, regulatory, licensing, and contractual obligations.
• Present our Services and their content to you.
• Fulfill any other purpose for which you provided it, or in any other way we may describe when you provide the information.
• Allow you to participate in interactive features on our Services.
• Complete any other purpose, with your consent.

Information Sharing and Disclosure

We do not sell your personal information to unaffiliated third parties. We may share personal information with trusted third-party service providers and partners who assist with business operations, including:

• Customer relationship management, dispatch, and scheduling platforms.
• Payment processors and financing providers.
• Marketing, analytics, call tracking, and communication platforms (including email and SMS providers).

In some circumstances, this may be considered a “sale” under certain state privacy laws. These third parties are authorized to use personal information only as necessary to provide services on our behalf and are contractually required to protect the confidentiality and security of your information.

Phone numbers and texting opt-in data will not be shared/sold/rented to third parties/affiliates for marketing/promotional purposes. If you wish to be removed from receiving future communications, you can opt out by texting STOP, and no messages will be sent.

We may also disclose personal information as required by law or legal process, including compliance with applicable state consumer protection laws, to enforce your agreements with us, including this Privacy Policy and our Terms of Use, or to protect the rights, safety, or property of our company, employees, or customers.

Categories of Personal Information Shared or Sold in the Past 12 Months

In the past 12 months, we have disclosed or sold, as that term is defined under certain state privacy laws, the following categories of personal information in the table below.

Choices About How We Use and Disclose Your Information

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of these Services may then be inaccessible or not function properly.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. To learn more about opting out of receiving targeted advertisements from members of The Network Advertising Initiative (“NAI”), visit the NAI’s website at NAI: How to Opt Out.

If you do not wish to receive promotional or marketing emails or newsletters from us, you can opt out by clicking the Unsubscribe link at any time or by sending us an email at marketing@hb-homeservices.com. Please note that we will still send you transactional emails related to your purchases and informational emails about your account.

Retention of Your Information

Unless you specifically ask us to delete your personal information, we retain your personal information for as long as it is necessary to provide you with the services you expect and require from us and to successfully run our business and operations. We may be required to maintain your personal information as long as it is necessary to:

• Comply with legal compliance needs;
• Exercise, establish, or defend legal claims; and/or
• Protect against fraudulent or abusive activity affecting our services or business operations.

“Do Not Track” and User Preference Signals

We do not respond to web browser “Do Not Track” or other universal opt-out signals at this time. We will respond to such signals in the future, if and when we are required to do so, and will update this Privacy Policy accordingly at that time.

Call Recording Notice

Calls may be recorded or monitored for quality assurance, training, and customer service purposes. We comply with applicable consent requirements under New Jersey and Pennsylvania law regarding call recording.

Your Rights and Choices

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information, including the right to request access to, correction of, or deletion of their personal information, subject to applicable legal and regulatory requirements. These rights are described below.

The Right to Know and to Confirm, and the Right to Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the “right to know” and the “right to confirm”). Once we receive your request and confirm your identity, we will disclose to you:

• The categories of personal information that we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties with whom we share that personal information.
• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

o Sales, identifying the personal information categories that each category of recipient purchased; and
o Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

• The specific pieces of personal information we collected about you (also called a “data portability” request).

o If you submit a data portability request, we will provide you with a copy of your personal information in a common and portable format that you may transfer to another organization of your choosing.

The Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

1. Complete the transaction for which we collected the personal information, provide a service that you requested, take actions reasonably anticipated within the context of our ongoing relationship with you, or otherwise perform our contract with you.

2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

3. Debug products to identify and repair errors that impair existing intended functionality.

4. Exercise free speech, ensure the right of another individual to exercise their free speech rights, or exercise another right provided for by law.

5. Comply with specific state or federal laws.

6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.

7. Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.

8. Comply with a legal obligation.

9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

The Right to Correct Inaccurate Information

You have the right to correct any inaccurate personal information about you that we have in our possession (the “right to correct”). Once we receive your request and confirm your identity, we will disclose to you the specific pieces of personal information that we have collected about you. You will then have the opportunity to direct us to correct the pieces of information that you believe are inaccurate.

We may deny your request to correct if we believe the updated information is incorrect or is being used for any fraudulent or deceptive purpose.

The Right to Restrict Sensitive Personal Information Processing

Under certain state data privacy laws, you have the right to restrict our processing of your sensitive personal information (the “right to restrict”). However, we do not process sensitive personal information for any purpose other than what is strictly necessary. If you believe we, or one of our service providers, have processed your sensitive personal information in a manner that does not align with this Privacy Policy, you may submit a request to limit the processing of this information. Upon receiving this request, we will determine whether the processing is strictly necessary and will notify you of our decision.

The Right to Opt Out of the Processing and Sale of Personal Information

You have the right to direct us not to process your personal information for targeted advertising and not to sell your personal information at any time (the “right to opt-out”). Once we receive your request, we will no longer use or process your personal information for the purpose of providing targeted advertising to you based on your activity and interests. We will also no longer sell (as that term is defined by relevant and applicable state law) your personal information to third parties for targeted advertising purposes.

The Right to Opt Out of the Sharing of Personal Information for Cross-Contextual Behavioral Advertising

You have the right to opt out of the sharing of your personal information with third parties for cross-contextual behavioral advertising. Once we receive your request, we will no longer use or process your personal information for the purpose of advertising to you based on your individual activity.

The Right to Opt Out of Profiling

You have the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects on you. Once we receive your request, we will no longer use or process your personal information for making decisions that produce a legal or similarly significant effect on you.

The Right to Be Free from Discrimination

We will not discriminate against you for exercising any of your rights under applicable state privacy law. Unless permitted by applicable law, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you with a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by applicable privacy law that can result in different prices, rates, or quality levels. Any legally permitted financial incentive we offer will reasonably relate to your personal information’s value and will contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Exercising your rights

To exercise your rights described in this Privacy Policy, you may submit a request to us by:
• Email: privacy@hb-homeservices.com
• Phone: 717-232-4328
• Mail: HB Home Service Team, Attn: Privacy Compliance Officer, PO Box 421, Harleysville, PA 19438

Only you or someone legally authorized to act on your behalf may make a request related to your personal information. You may also make a request on behalf of your child. You may only submit a request twice within a 12-month period.

We may not require you to provide additional personal information to verify your identity for opt-out requests. However, to process other requests, we may require you to:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include:

o Providing at least three (3) pieces of information that match the information we have about you.
o Providing a signed declaration, under penalty of perjury, that you are the individual about whom you have submitted the request, or that you are legally authorized to submit the request on the individual’s behalf.

• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you.

You do not need to create an account with us to submit a request. We will only use the personal information provided in the request to verify the requestor’s identity or authority to make it.

• You may appeal a decision concerning your privacy rights by emailing us at privacy@hb-homeservices.com or writing to us at HB Home Service Team, Attn: Privacy Compliance Officer, PO Box 421, Harleysville, PA 19438.

Response timing and format

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please email privacy@hb-homeservices.com or call 717-232-4328. We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we may deliver our written response to that account. Alternatively, or if you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Services;
• To provide the Services on our behalf;
• To perform Services-related services; or
• To assist us in analyzing how our Services is used.

We want to inform our users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. In particular, emails, texts, and chats sent to or from the Services may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of personal information is at your own risk.

The safety and security of your personal information also depend on you. You are responsible for taking steps to protect your personal information against unauthorized use, disclosure, and access.

Links to Other Sites

Our Services may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children Under the Age of 18

Our Services are not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Services. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on these Services or through any of their features, or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received Personal Information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at privacy@hb-homeservices.com.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

TCPA Compliance & Terms and Conditions

TCPA Compliance Statement

HB Home Services, IT Landes Home Services, LLC, and Total Energy Service, LLC (collectively, the “HB Home Service Team,” “we,” “our,” or “us”), are committed to protecting your privacy and complying with the Telephone Consumer Protection Act (TCPA). Any telemarketing calls, SMS messages, or autodialed/prerecorded calls will only be delivered to individuals who have provided prior express written consent. All transactions will be recorded for training and quality control.

By opting in to receive communications from us, you agree to receive informational, promotional, or transactional messages related to our HVAC, plumbing, and electrical services, including but not limited to:

• Messages about your service request
• Appointment confirmations and reminders
• Updates to the Services
• Promotional offers and discounts

We strive to ensure that our communications are relevant and meaningful. We will never sell or share your contact information with third parties for their independent marketing purposes.

By submitting any form on these Services, you acknowledge and consent to being contacted by HB Home Service Team at the phone number and/or email address provided. HB Home Service Team may contact you about its services through various automated and recorded means, including telephone, text, and email. Message frequency may vary, and message and data rates may apply.

For customer support, contact us at hbgcustomercare@hbhomeserviceteam.com or 717-232-4328.
• Text HELP for assistance.
• Text STOP to cancel further communications.

Terms & Conditions

1. Consent & Opt-In
By providing your phone number and opting in, you consent to receive text messages, emails, and calls from HB Home Service Team regarding your service requests, promotions, appointment confirmations, and other relevant updates.

2. Message Frequency

Message frequency may vary depending on your service requests and interactions.

3. Message & Data Rates

Standard message and data rates may apply as determined by your mobile carrier. HB Home Service Team is not responsible for any charges incurred.

4. Customer Support & Opt-Out

• Text HELP for assistance.
• Text STOP at any time to opt out of receiving text messages. After opting out, you will no longer receive further communications unless you re-enroll.
• For additional assistance, contact hbgcustomercare@hbhomeserviceteam.com or 717-232-4328.

5. Third-Party Vendors

To enhance our ability to communicate effectively with you, we may engage trusted third-party service providers to assist with telemarketing, SMS, or email communications. These vendors are contractually required to comply with the TCPA and promptly honor opt-out requests.

6. Limitation of Liability

By providing your contact information, you confirm that the information is accurate and that you are the authorized recipient of any communications sent to the provided number or email address. HB Home Service Team is not responsible for claims, losses, or damages arising from incorrect or unauthorized use of a third party’s contact information. If you provide consent on behalf of another individual, you assume full responsibility for ensuring authorization.

7. Updates to TCPA Compliance & Terms

We reserve the right to update these terms as necessary to comply with legal requirements or adjust to changes in our communication practices. Any updates will be posted here, and the “Last Updated” date will reflect the most recent changes. In cases of significant updates, we may notify you directly via email or a notice on the Services.

By continuing to use our services, you accept any revised terms.

8. Contact Us

If you have any questions regarding our TCPA compliance, Terms & Conditions, or Privacy Policy, please contact us at:
• Email: privacy@hb-homeservices.com
• Phone: 717-232-4328
• Address: HB Home Service Team, Attn: Privacy Compliance Officer, PO Box 421, Harleysville, PA 19438