Smart Pay Plan FAQ
Why do you no longer require my signature to renew Smart Pay?
Many customers requested that we make the renewal process easier. That’s why we no longer ask you to sign forms and remember to get everything back in the mail to us by a certain date. It’s one less thing for you to worry about. All you need to do now to “opt in” is to make your payment each month.
How will you figure out my new monthly payment amount?
We take your average fuel use over the last few years and multiply it by projected prices for the year to get your total estimated fuel bill. Then we divide that total into 12 even payments. If you have a service agreement or a price cap in place and you have previously opted to have those charges included as part of your monthly payments, they will still be included in your new monthly payment amount.
What if your Smart Pay estimate turns out to be too high or too low?
If prices turn out to be much higher or lower than we anticipate, we may adjust your payment during the season, but normally we just handle it at the end of the program year by giving you a credit or letting you know that there is a balance due. In either case, neither of these affects your price at the start of the next program. They are either applied or owed after the new monthly payment amount is determined.
Do I have to renew my service plan or price cap?
No. These programs will be renewed automatically as well.
When is my first payment due?
Your first payment will be due on July 25 and on the 25th of each month afterward. You’ll make a total of 12 monthly payments.
What if I don’t like writing a check each month?
You have several options. You can set up automatic payments with your credit card. You can set up a recurring payment from your bank if you have online banking. Or, you can use our electronic funds transfer (EFT) service, which authorizes your bank to pay us without you having to write a check. We will give you an additional discount for using EFT. Just contact us and we’ll get you set up.
I make automatic payments. Will this continue?
Yes. Your new payment will be deducted as before from the account on file. You don’t have to do anything.
What should I do if I want to start making automatic payments with a different credit card?
Just notify us before you make your first payment on July 25 and we will update your account. We can set up automatic payments from your Mastercard, Visa, or Discover card.
What is the cap price for next year?
We will finalize this before the start of the new Smart Pay program.
Ready to renew your plan?
Watch the video below to learn about our easy renewal process!